CONTEXT

Samantha was left in absolute shock when she received the morning update from her father's doctor.  She could not believe that he had just died.  They had spoken on the phone just the night before to discuss her travel plans to see him later that month. What should have been a simple overnight stay in the hospital to address a kidney infection had quickly turned into a much more critical condition.  Samantha felt as if she was trapped in a nightmare as she began to make the painful calls to her closest family and friends to share the news.  In four years, Samantha has lost both her parents and was overwhelmed by the thought of what was ahead of her.

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As a small business owner, Samantha was in a difficult position.  While she wanted to put her life on hold to handle her father's affairs, plan the funeral, and support her two younger brother's in their own grief, she felt torn by obligations to her clients and employees.  Sensing that Samantha could use some expert support, her Uncle William who lived in another state called Banister and made arrangements to have a Navigator contact her directly.

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BANISTER'S APPROACH

Samantha's assigned Navigator, a social worker and licensed mental health professional, was able to quickly lift some of the logistical burdens by coordinating the final details of the upcoming funeral and assistance tracking down an insurance policy payout to be included in her father's assets during probate.  From there, Samantha was able to spend more time trying to stay healthy, managing her business, and being present for her youngest brother who was struggling to stay sober as he grieved.  During their weekly calls, Samantha's Navigator would help identify the most pressing areas where she could be of service with specific tasks and to provide compassionate support every step of the way.  Her Navigator even found a low-cost mental health provider to begin working with her brother right away, with great success.

CONTEXT

Samantha was left in absolute shock when she received the morning update from her father's doctor.  She could not believe that he had just died.  They had spoken on the phone just the night before to discuss her travel plans to see him later that month. What should have been a simple overnight stay in the hospital to address a kidney infection had quickly turned into a much more critical condition.  Samantha felt as if she was trapped in a nightmare as she began to make the painful calls to her closest family and friends to share the news.  In four years, Samantha has lost both her parents and was overwhelmed by the thought of what was ahead of her.

​

As a small business owner, Samantha was in a difficult position.  While she wanted to put her life on hold to handle her father's affairs, plan the funeral, and support her two younger brother's in their own grief, she felt torn by obligations to her clients and employees.  Sensing that Samantha could use some expert support, her Uncle William who lived in another state called Banister and made arrangements to have a Navigator contact her directly.

​

BANISTER'S APPROACH

Samantha's assigned Navigator, a social worker and licensed mental health professional, was able to quickly lift some of the logistical burdens by coordinating the final details of the upcoming funeral and assistance tracking down an insurance policy payout to be included in her father's assets during probate.  From there, Samantha was able to spend more time trying to stay healthy, managing her business, and being present for her youngest brother who was struggling to stay sober as he grieved.  During their weekly calls, Samantha's Navigator would help identify the most pressing areas where she could be of service with specific tasks and to provide compassionate support every step of the way.  Her Navigator even found a low-cost mental health provider to begin working with her brother right away, with great success.